Frequently Asked Questions
And if you don't find the answer here, email us!
Generatlly twice a year; Late spring, and late fall.
Yes and no... The biggest challnege is availability of the fur. We will absolutely do parts later, but can't guarantee that the same fur will be available. Most nicer furs are produced in small batches, and often time, only a single batch. And when it's gone, it's gone!
Absolutely! We are setup for shipping with DHL Express for international shipments. You are responsible for all duties, taxes, customs, brokers fees, and shipping, and all transactions are done in US Dollars.
Sadly no. We cannot create any copywrited characters. The charcter must not be too similar to any known commercially owned intellectual property.
Unless you're wanting an artistic freedom suit, we will require artwork to best create your character.
With coordination of your parents / guardians. The contract and communications will need to be with the parent / guardian.
Yes. We generally prefer full suit commisions, but happy to make partials when time is available!
Admittedly, if its too far out there, no. But we do enjoy challenges. It needs to be be something that is understandable or people won't get it, including US!
We have a limited number of slots and only so much production time and help, and creative energy, so we pick what will be the best fit for our abilities and interest. We do love artistic freedom commissions tho! ;)
We have a fully professional work environment and don't have any pets or animals in our shop... other than wearable ones! ;)
We are currently working on a version and getting that style figured out to our liking. So keep an eye out for fourthcoming suits and you'll see one soon!
Absolutely, just let us know you need that room and we can accomodate. We encourage glasses wearers to get contacts as it allows the eyes of the suit to be positioned closer to your actual eyes giving you a much wider field of vision. Wearing glasses narrows that considerably since the screen is so much further away from your eyes.
We have a commission in the works and want to get that released for everyone to see before we take on more!
At the time of giving us the measurements, its best to have your weight or base your measurments off of what you feel is realistic and will be within. Remember, its easier to go down in size, not so much getting bigger. If your weight changes a lot, its best to let us know so we can add extra, and digi suits work well for this as we can add stretch zones and padding works well for taking up the difference. The padding is adjustable too so you can take it out or put it in as needed.
Outdoor paws are made with shoes inside for support and protection from your feet from dangerous things on the ground. Indoor Paws are just a sock style, and act like big slippers. Great for lounging, photos and fun, but don't provide -that- much support for long hours of standing or walking.
Yes, we have a 3 month warranty for defects in sewing and materials on our suits. Please review our full terms and conditions which will be sent with any formal quote / estimate we provide.
NO! We do everything by measurements, so you don't have to endure the -oh- so fun process of getting taped up. We will produce a cloth body that you will try and send us back photos showing us how it fits to verify and refine the measurements and fit prior to making your suit.
No, we don't accept materials from customers since we can't be responsible for any problems that result from use of materials we haven't sourced ourselves.
Generally we don't need it. We make the heads so they are very stretchable / flexible on the back so they can accommodate a wide variety of sizes of people. We do adjust a little based on size of the person. If you know your head is unusually large or small, let us know!
We need a 25% deposit to secure your slot. You can make additional payments anytime, and once your slot comes up for work, we need 75% paid to begin work. The suit must be paid in full to deliver / ship. Cost of shipping will be advised at time of shipment, and will be collected before shipment.
We ask for payment in full on parts at the time of placing the order. We can work with you if you need a little time, but will not start work until they are paid, so you can wait until we are ready to work on them in case you do need some time.
Yes. We don't have a payment plan, but upon receiving your invoice will have a link for payment, and you can edit the amount to whatever you're able to / want to pay. You can make as many payments as you like, but please make them greater than $100 if possible as we get charged a per transaction fee for each payment.
We send the invoice through Quickbooks, and using their link to pay we accept credit / debit cards, bank account transfer. And if you're wanting to stop by we accept cash. All pricing and transactions are in US Dollars.